Refund Policy

Effective Date: October 27, 2024

Thank you for choosing PromptImage! We strive to provide a high-quality AI image generation service. Please review our refund policy below.

1. General Policy

All purchases of paid plans on PromptImage are final. Due to the nature of digital products and services, we do not offer refunds once a purchase is completed.

2. Exceptions

Refunds may be granted only in the following exceptional circumstances:

• Service Malfunction: If technical issues prevent you from using our service and we are unable to resolve them within a reasonable timeframe, you may be eligible for a refund.
• Billing Errors: If you were incorrectly charged due to a billing error, please contact us for assistance.

3. Refund Process

To request a refund in the event of an exception, please contact our support team at promptimage@gmail.com within 7 days of the billing date. Include your account information and a description of the issue. Approved refunds will be processed to the original payment method within 10 business days.

4. Changes to this Policy

We may update this refund policy from time to time. Changes take effect upon posting on our website, and continued use of our service signifies acceptance of the updated policy.

5. Contact Us

For questions regarding our refund policy, please reach out to us at promptimage@gmail.com.

Thank you for using PromptImage!